Terms of Service

These Terms of Service ("Terms") form a binding legal agreement between you and TrvlEz [LEGAL ENTITY NAME], a company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS] ("TrvlEz", "we", "us", or "our").

By creating an account, downloading our app, or otherwise using the TrvlEz platform, website, or services (together, the "Platform"), you agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not use the Platform.

If you are using the Platform on behalf of a business, such as a hotel or accommodation provider, you confirm that you have the authority to bind that business to these Terms, and "you" refers to that business as well as yourself.

TrvlEz provides a digital identity verification platform that allows travellers to verify their identity once and reuse that verified status to check in at participating hotels and accommodation providers ("Partners"). TrvlEz also operates a booking platform through which travellers may book stays directly with Partners, and a referral programme, branded "Findr," through which individuals may earn commission by referring hotels to join the Platform.

TrvlEz is a technology platform. We are not a hotel, travel agent in the traditional sense, or a deposit-taking institution. Where TrvlEz facilitates payment between you and a Partner, we do so as a payment intermediary, and the underlying contract for accommodation is between you and the Partner, not with TrvlEz, unless stated otherwise at the time of booking.

You must be at least 18 years old and have the legal capacity to enter into a binding contract in your country of residence to use the Platform. By using the Platform, you represent and warrant that you meet these requirements.

The Platform requires submission of a valid, unexpired, government-issued passport or equivalent identity document. You must hold a genuine identity document in your own name to complete verification. Attempting to verify using a document that does not belong to you, or that has been altered, is a serious breach of these Terms and may be reported to relevant authorities.

To use the Platform, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account, whether or not authorised by you
• Notifying us immediately at security@trvlez.io if you suspect unauthorised access to your account

You may not create more than one account, share your account with another person, or transfer your account to anyone else.

5.1 The verification process To create a verified TrvlEz identity, you must complete a process that includes submitting personal details, a photograph of your passport, NFC chip verification of that passport, and a short video or photograph of your face for comparison against the document ("Verification Process"). The Verification Process is described in full, including how your biometric data is used, retained, and protected, in our Privacy Policy.

5.2 Consent to biometric processing Before any facial comparison or biometric processing takes place, you will be asked to give separate, explicit consent. You may decline this consent, in which case you will not be able to complete identity verification or use features of the Platform that depend on it.

5.3 Accuracy and honesty You agree that all documents and information you submit during the Verification Process are genuine, accurate, and belong to you. You must not use a forged, stolen, borrowed, or altered identity document. Verification status granted in error due to fraudulent submissions may be revoked at any time without notice.

5.4 No guarantee of verification While we use industry-standard technology to verify identity, no verification system is infallible. We do not guarantee that verification will be successful, accurate in every instance, or accepted by every Partner. TrvlEz reserves the right to request additional information, conduct manual review, or decline to verify an account at our reasonable discretion.

You agree not to:

• Provide false, inaccurate, or misleading information to TrvlEz, a Partner, or another user
• Attempt to bypass, manipulate, or interfere with the Verification Process
• Use another person's identity document or impersonate another person
• Use the Platform for any unlawful purpose, including fraud, money laundering, or evasion of immigration or customs controls
• Interfere with the security, integrity, or normal operation of the Platform, including by introducing malware, attempting unauthorised access, or conducting denial-of-service activity
• Scrape, reverse engineer, or attempt to extract the underlying technology or data of the Platform
• Use the Findr programme to submit referrals for hotels with which you have no genuine connection, or in a manner designed to block or impede other Findr in bad faith
• Harass, threaten, or behave inappropriately toward any hotel, hotel staff, or Trvlez personnel when conducting Findr outreach

We reserve the right to investigate suspected violations of this Section and to take any action described in Section 12.

7.1 Partner obligations Hotels and other accommodation providers that integrate with TrvlEz ("Partners") may receive verified guest information to facilitate check-in. Partners remain solely responsible for:

• Complying with all applicable hospitality, immigration, data protection, and consumer protection laws in their jurisdiction
• Using guest information received through TrvlEz only for the purpose of facilitating that guest's stay
• Maintaining their own appropriate data protection measures for any information received through the Platform
• Honouring bookings made through the Platform in accordance with their own cancellation and refund policies, which will be displayed at the time of booking

7.2 Commission and fees Partners agree to pay TrvlEz a commission on bookings made through the Platform, calculated as a percentage of the net room rate (excluding applicable taxes), at the rate confirmed in the Partner's onboarding agreement. Commission rates, payment terms, and any applicable bank transfer fees are set out in the Partner's separate commercial agreement with TrvlEz, which takes precedence over these Terms in the event of any conflict regarding commercial terms.

7.3 No guarantee of bookings TrvlEz does not guarantee any minimum volume of bookings, guests, or revenue to any Partner.

8.1 Overview Individuals who meet the eligibility criteria may apply to become a "Findr" and refer hotels to join the Platform in exchange for commission, calculated as described in the Findr programme terms made available within the Findr portal.

8.2 Claim and referral rules A referral is considered submitted at the date and time it is recorded in our systems. Where two Findr refer the same hotel, the first submitted referral takes priority. A referral remains valid for the claim period stated in the Findr portal at the time of submission. If the referred hotel does not complete onboarding within that period, the claim lapses and the hotel becomes available for referral by any Findr.

8.3 Independent contractor status You acknowledge and agree that, as a Findr, you are an independent contractor and not an employee, agent, partner, or representative of TrvlEz. You have no authority to bind TrvlEz to any obligation, make representations on our behalf beyond what is provided in official Findr materials, or enter into agreements with hotels on our behalf. You are solely responsible for your own tax obligations arising from commission earned through the Findr programme.

8.4 Conduct When conducting outreach to hotels as a Findr, you must follow the outreach guidelines provided in the Findr portal, conduct yourself professionally, and represent TrvlEz accurately. Conduct that misrepresents TrvlEz, harasses a hotel, or otherwise breaches Section 6 may result in suspension of your Findr status and forfeiture of pending, unpaid commission relating to the conduct in question.

8.5 Changes to the programme We may amend the commission structure, claim periods, eligibility criteria, or other terms of the Findr programme from time to time. Changes will apply to referrals submitted after the change takes effect; referrals submitted before a change will be honoured under the terms in place at the time of submission, save where a change is required by law.

9.1 Payments Where you make a payment through the Platform, you authorise us and our payment processing partners to charge the payment method you provide. Prices displayed include or exclude tax as indicated at the time of booking.

9.2 Cancellations and refunds Cancellation and refund terms for a specific booking are set by the relevant Partner and will be displayed to you before you complete a booking. TrvlEz will facilitate the refund process in accordance with the Partner's stated policy but is not itself responsible for a Partner's failure to honour a refund, save where TrvlEz has separately guaranteed a refund at the time of booking.

9.3 Travel credit Where you are eligible to earn travel credit on your own bookings, the terms governing how travel credit is earned, its validity, and how it may be applied are set out in the Platform and may be updated from time to time. Travel credit has no cash value and cannot be exchanged for cash, except where required by law.

9.4 Disputed transactions If you believe a transaction was made in error or without authorisation, contact us at support@trvlez.io within 60 days of the transaction. We will investigate and respond in accordance with applicable payment services regulations.

All content, trademarks, logos, software, and technology associated with the Platform, including the TrvlEz name and logo, are the property of TrvlEz or our licensors and are protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Platform without our prior written permission.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended personal or business purpose.

11.1 Disclaimer The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, TrvlEz disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or completely secure.

11.2 Limitation of liability To the maximum extent permitted by law:

• TrvlEz shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform
• TrvlEz's total liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the greater of (a) the total fees you have paid to TrvlEz in the 12 months preceding the claim, or (b) £100
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited as a matter of law, including liability for death or personal injury caused by our negligence, or liability for fraud or fraudulent misrepresentation

11.3 Third-party services TrvlEz is not responsible for the acts, omissions, or services of Partners, payment processors, or other third parties, except to the extent required by applicable law.

We may suspend or terminate your access to the Platform, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful conduct, posed a security risk to the Platform or other users, or where required by law.

You may close your account at any time through the app or by contacting support@trvlez.io. Termination of your account does not affect any accrued rights or obligations, including unpaid Findr commission validly earned before termination, save where that commission relates to conduct that breached these Terms.

You agree to indemnify and hold TrvlEz harmless from any claims, damages, losses, or expenses, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right, except to the extent caused by TrvlEz's own breach of these Terms or negligence.

14.1 Governing law These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

14.2 Dispute resolution If a dispute arises between you and TrvlEz, we encourage you to first contact us at support@trvlez.io so we can attempt to resolve it informally. If a dispute cannot be resolved informally within 30 days, you and TrvlEz agree that the courts of England and Wales shall have exclusive jurisdiction, save where you are a consumer resident in another jurisdiction and mandatory local consumer protection law grants you the right to bring proceedings in your own jurisdiction, in which case that right is preserved.

14.3 Class action waiver To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.

We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. If we make material changes, we will notify you by email or through a prominent notice within the app at least 14 days before the changes take effect. Continued use of the Platform after the effective date of an update constitutes your acceptance of the revised Terms. If you do not agree to a material change, you must stop using the Platform before the change takes effect and may close your account.

16.1 Entire agreement These Terms, together with our Privacy Policy and any separate commercial agreement applicable to Partners or Findr, constitute the entire agreement between you and TrvlEz regarding the Platform.

16.2 Severability If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16.3 No waiver Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

16.4 Assignment You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

For questions regarding these Terms, contact us at:

legal@trvlez.io

Postal address: [REGISTERED ADDRESS]

TrvlEz [LEGAL ENTITY NAME] is a company registered in England and Wales under company number [COMPANY NUMBER].